The Tim Faller Show

In this episode, Host Tim Faller shares a process called Pull Planning, and how he thinks it can change the way the residential remodeling world schedules projects.  Instead of creating a schedule from start dates, the focus is centered around end dates, and guest Jack Miller is here to talk about how this technical tool... The post Ep.172: Pull Planning for Smooth Production with Jack Miller – Part 1 appeared first on The Tim Faller Show.

When working on remodeling projects, we often hear concerns from clients who say they were unaware of the plans.  So, guest Aaron Goeke is here to share how to help your clients not only better understand the scope of the project, but also to believe in you as the expert. Aaron is the Production Manager... The post Ep.170: Turning Uninformed Skeptics into Trusting Partners with Aaron Goeke appeared first on The Tim Faller Show.

Do you have a way to be sure that your clients understand the scope and plans of the services you offer? Simply asking for their signature on future plans does not necessarily guarantee that they understand what it is they are signing.  Like many of the topics discussed on this show, there is no magic... The post Ep.169: How to Make Sure the Client Knows What They’re Getting with Chris Landis appeared first on The Tim Faller Show.

As many of you may know, Host Tim Faller facilitates Roundtables Peer Groups for Production Managers from successful remodeling companies, from all over the US & Canada.  One of the hot topics in these groups is the need for skills training and development.  Some are developing training departments within their own companies, with both in-person... The post Ep.168: Building a Training Center with Ed Hoksbergen appeared first on The Tim Faller Show.

Without a doubt, hiring is a huge challenge in any field, but especially in design build and remodeling.  A large aspect of that challenge is that instead of consistently working to improve the hiring process, teams often wait too long, and find themselves in a situation where a position needs to be filled immediately. Host... The post Ep.167: Hiring for the Future with Jim Reardon appeared first on The Tim Faller Show.

People mysteriously up and leave without giving notice, and we are stuck with the issue of keeping and retaining that “good help.” From a manager’s perspective all was going so well, but still, there is something going on in the employee’s head that causes them to leave.  In almost all cases, getting more money somewhere... The post Ep.166: Taking the Client Experience to the Next Level (Part 2) with Jeremy Kelley appeared first on The Tim Faller Show.

People mysteriously up and leave without giving notice, and we are stuck with the issue of keeping and retaining that “good help.” From a manager’s perspective all was going so well, but still, there is something going on in the employee’s head that causes them to leave.  In almost all cases, getting more money somewhere... The post Ep.165: Taking the Client Experience to the Next Level with Jeremy Kelley (Part 1) appeared first on The Tim Faller Show.

In Part II of this series about sales for non sales people, tune in to hear about certain sales situations that you may find yourself in, and some possible solutions to those problems. In case you missed it, check out Part I first, where some general ideas are discussed, like why this topic is so... The post Ep.164: Sales for Non-Sales People (Part 2) with Jeff Borovitz appeared first on The Tim Faller Show.

Some see salespeople as shifty, crafty people that try to trick you into buying.  So, how do we take steps towards reducing that stigma? In part one of this two-part series with guest Jeff Borovitz, listeners will learn about the general ideas as to why it is so important to embrace the field of sales,... The post Ep.163: Sales for Non-Sales People (Part 1) with Jeff Borovitz appeared first on The Tim Faller Show.

Employee review strikes fear into everyone’s hearts. Something has to change in the process of developing and figuring out how much someone is worth to a company, as well as a number of other aspects in the employee review process.  This episode talks about a change in this process to ensure employee growth, and how... The post Episode 162: The SPAR Process with Tim Faller appeared first on The Tim Faller Show.

Change can be very elusive. Podcasts, seminars, books, classes, webinars, virtual classes all give us great ideas for improving processes. But how many actually take root and become what we do as a regular habit or process?  Maybe we just don’t know how to change, so we substitute other activities.  In a recent training, guest... The post Ep.161: The Basics of Real Change with Doug Howard appeared first on The Tim Faller Show.

In an earlier episode, we spoke to Charles Boucher of Neal’s Remodeling in Cincinnati, Ohio, and discussed his role coming from auto parts manufacturing, to remodeling.  He mentioned that he and their former Production Manager, Kevin Dunn, were working on training plans for the field staff, and we knew we needed to get Kevin on... The post Ep.160: Developing a Training Plan with Kevin Dunn appeared first on The Tim Faller Show.

With business booming and companies growing, one of the questions a lot of remodelers find themselves asking is, “Where can I find a good Production Manager?”  It is hard to find people that can do this very difficult role, and this episode will continue to look at this role in a company and who may... The post Ep.159: Hiring a Trade Contractor to be a Production Manager with August Bergdahl appeared first on The Tim Faller Show.

One of the biggest challenges for contractors, other than labor shortages, is the fact that many face the process of building a business in isolation and their experience is often graded as pass or fail.   When they pass they are happy, but when they fail it causes many issues for them and the families that... The post Ep.158: Getting Some Help with Alan Hendy appeared first on The Tim Faller Show.

More and more companies are reaching that point in their development where they require a production manager. It is one of the toughest jobs out there, since it feels at times that their attention is needed from almost everyone. There are the trades, the employees, the client and of course, the boss.   Companies have tried... The post Ep.157: Going From the Frying Pan into the Fire with Charles Boucher appeared first on The Tim Faller Show.

For people who own businesses in all kinds of industries, the interaction on the front line with the public and clients is often what builds a positive image and keeps those clients.  In most cases, it even creates the referrals that many strive to achieve.  Guest Mark Harari joins this episode to share how the... The post Ep.156: The Power of Word of Mouth with Mark Harari appeared first on The Tim Faller Show.

One of the most important topics in our industry is the labor situation. A corollary is once we have good staff how do we keep them? There are many answers to that question but the one that pops up more frequently than others is to have a great culture. One thing is for sure you... The post Ep.155: The Games People Play with Jeff Neal appeared first on The Tim Faller Show.

The Locus of Control is a concept that highlights one’s ability to control the outcomes and events in their lives.  When applied in a business, The Locus of Control can increase productivity, and breed ownership and support. The Tim Faller Show welcomes back guest Jef Forward, to share his experiences surrounding the locus of control... The post Ep.154: The Locus of Control with Jef Forward appeared first on The Tim Faller Show.

The hiring process is a big challenge for, well, all of us.   One way to assist in this process is by having a good set of interview questions, and the skills to actively listen to the responses given.  Without these tools, you may find yourself later on wondering how you missed red flags in an... The post Ep.153: Using a Talent Management Test for Hiring with Ben Reynolds appeared first on The Tim Faller Show.

Do you struggle to maintain relationships with subcontractors and experience your projects not being handled with urgency or priority? If so, you haven’t built a team, you have built a contact list.   Guest Daniel Carrero joins Tim and Steve to talk about how he has built a solid team with little turnover and kept tradesmen... The post Ep.152: Building Teamwork with Trades with Daniel Carrero appeared first on The Tim Faller Show.