The Tim Faller Show

Hiring and retention are big issues everywhere. As much as we talk about salary and bonuses, the way to get workers to stick around isn’t always about money. It’s more about the culture of your business, and the way you treat your employees from day one. You need to give people a vision for what... The post Ep.28: Building the Ladder of Opportunity with David Keebler appeared first on The Tim Faller Show.

The term “trade partners” is beginning to replace subcontractor, and it’s a growing concept in the remodeling industry. It redefines the relationship, too, putting it on an even playing field. But it’s more than just a term, and Cory Fields says they’re separate roles. A trade partnership is like a marriage, based on trust and... The post Ep.27: Building Great Trade Partnerships with Cory Fields appeared first on The Tim Faller Show.

One of the biggest factors in creating success as a remodeling company is keeping clients happy, and a big part of that is how you manage your jobs. Keeping a pulse on the emotional well-being of your clients with weekly meetings keeps the client on your team, while you manage the job. Pete Carey drops... The post Ep.26: Managing Your Clients Through Weekly Meetings with Pete Carey appeared first on The Tim Faller Show.

If you’ve been in remodeling for any length of time, you’ve probably wished you could fire a nightmare client on a bad job. But you don’t, because you’ll lose money, risk your good reputation, and you’ve got a contract. Jackie Stezik has done it four times — always for the good of her employees. In... The post Ep.25: How to Fire a Client with Jackie Stezik appeared first on The Tim Faller Show.

There are so many people involved in remodeling projects, with different skillsets and specialities and personalities. On the construction team, there’s often misunderstanding or frustration with designers and architects. Great designers have innate talents and abilities, great craftsman do too. Everyone brings a significant piece to a successful project. The key, as it is so... The post Ep.24: The Relationship Between Design & Construction with Anitra Mecadon appeared first on The Tim Faller Show.

There’s a traditional divide between Sales and Production. It’s always a challenge — they have different goals, processes, and personalities. Typically, Production is left out of the conversation when it comes to scope creep, leading to delays and change orders during construction — and disgruntled clients. Will Giesey and his team are changing that situation... The post Ep.23: Controlling Scope Creep With Sales Change Orders with Will Giesey appeared first on The Tim Faller Show.

It’s a constant conundrum — how to motivate your people. Bonuses and incentives can work, but you have to structure them in a way that speaks to something more meaningful than just extra cash in pocket. Many business owners have tried, many have failed, and some have just given up. If you fall into the... The post Ep. 22: Creating Bonus & Incentive Programs with Robert Criner appeared first on The Tim Faller Show.

It’s a challenge to hire the right people for the right jobs. Finding a Production Manager is especially difficult — so many remodeling business owners think about moving a Lead Carpenter into that role. It often doesn’t work out, though, because the management skills needed for each job are vastly different. Ray Hornsby drops by... The post Ep.21: How to Transition from Lead Carpenter to Production Manager with Ray Hornsby appeared first on The Tim Faller Show.

In any business, you need to pay attention to your cash flow — in the remodeling business, it’s even more complicated. Your Production Managers and Project Managers can play a big part in keeping you on the positive side of the equation. Unfortunately, a lot of business owners don’t share financial information with their teams.... The post Ep.20: Managing Cash Flow with Doug Howard appeared first on The Tim Faller Show.

The labor crunch is real — and it’s getting even harder to hire great employees. But with an intentional training program in place, you can create greatness. Mason Gatto joins Tim and Steve in this episode to talk training — specifically about his approach to training Project Managers, but the same ideas apply when teaching... The post Ep.19: Training Project Managers with Mason Gatto appeared first on The Tim Faller Show.

We talk to many guests whose remodeling companies employ the Project Manager or Lead Carpenter systems with sub-contractors. Today, we’re looking at a production operation with 31 full-time employees — including in an in-house millwork shop. In episode 18, Nick Beasley explains the ins and outs of having — and retaining — such a large... The post Ep.18: Managing Labor Staff with Nick Beasley appeared first on The Tim Faller Show.

Technology is increasingly critical on every job — in the office, on job sites, at client meetings, or on the road. It’s also a way to attract and keep younger workers. But there’s a confusing array of programs and apps, and it’s hard to know what works. Joe Weber joins Tim and Steve in this... The post Ep.17: Mobile Technology with Joe Weber appeared first on The Tim Faller Show.

Numbers don’t lie in business, but if you’re relying on week-old numbers, you’re not getting a true picture of what your job is costing. You can’t make informed decisions. Knowing how your costs compare to your budget in real time lets you control your projects better. “If you don’t know today that you’re over budget,... The post Ep.16: Real-Time Job Costing with Allen Dickey appeared first on The Tim Faller Show.

No matter how meticulously a job is planned, change orders are inevitable. They can either cost you or make money — the good news is, you get to choose! In Episode 15, Tim and Steve learn how to make the profitable choice by putting the right systems and communication channels in place from Brad Hogan... The post Ep. 15: Making Money on Change Orders with Brad Hogan appeared first on The Tim Faller Show.

It’s been a man’s world for a long time in Production — and home remodeling and construction in general. Change is coming, though. Hiring women for construction and Production jobs makes good business sense, especially with the labor shortage affecting our industry. In this episode, Tim and Steve talk to Kendal Lenton-Cooney about how to... The post Ep. 14: Women in Production with Kendal Lenton-Cooney appeared first on The Tim Faller Show.

You don’t need a crystal ball to look into the future for your Production Department. A master schedule can give you a predictable look at what’s to come, backed up by solid data.  In Episode 13, Tim and Steve get insight from Aaron Enfinger, General Manager of The Cleary Company. Aaron joined the Columbus, Ohio, design/build remodeling company as a... The post Ep. 13: Controlling the Flow of Jobs Using a Master Schedule with Aaron Enfinger appeared first on The Tim Faller Show.

The industry-wide squeeze on labor demand has led to remodeling business owners turning their focus outside of their specific areas of construction to grow their teams. Home building, commercial construction and specialties such as roofing, framing and even landscaping have been looked at as fertile ground for finding that next great team member, or even... The post Ep.12: Making the Transition from Home Building to Remodeling with Kevin Gregory appeared first on The Tim Faller Show.

Tim has been an evangelist for the Lead Carpenter System for almost 30 years and speaks on the subject extensively as he tours the US and Canada. As emerging remodelers grow quickly and transition from one truck, one job and limited crew to multiple jobs happening all at once, the Lead Carpenter System meets the... The post Ep.11: Successfully Utilizing the Lead Carpenter System with Sean deLaunay appeared first on The Tim Faller Show.

It’s always great when you can get industry veterans together for a chat… and in Episode 10 we get a chance to visit with an experienced writer, editor and thought-leader in Sal Alfano. After almost 40 years in the business, Sal’s insights into what he hears from remodelers and home builders across the country, coupled... The post Ep.10: Customer Satisfaction; Communication & Setting Expectations with Sal Alfano appeared first on The Tim Faller Show.

If you are in the home building or remodeling industries you are more than familiar with the number one issue facing companies who are looking to grow their respective businesses… Finding Good Help. By that, we mean filling the estimated 6.5 – 7 million jobs that currently go un-filled because there are not enough skilled... The post Ep.09: Keeping Craft Alive & Closing the Skills Gap with Rob Yagid appeared first on The Tim Faller Show.