The Tim Faller Show

On today’s episode of the Tim Faller Show, Tim and Steve have a special guest, Paola Enriquez, who talks about a new track at JLC Live. Starting in March 2024, Spanish-speaking workers and owners can access education in their native language at the En Espanol track. This will be presented in Spanish rather than interpreted....

The Tim Faller Show live from Summit! Alison McLennan and Marsha Hanna joined Tim and Steve on stage for a discussion. Alison talked about how McLennan Contracting hired Marsha as a Project Manager, who didn’t have any carpentry experience. However, Marsha’s non-construction skills made her an excellent choice for the role. They also discuss what...

Today, the Tim Faller Show welcomes Dan Purnell as a guest. Dan will be discussing how his team at Alloy Workshop utilizes GP/Day. He explains what GP is and how Alloy Workshop uses it as a measuring tool. Moreover, Dan differentiates GP/Day from other metrics and its impact on the department. Dan Purnell is a...

Today on the Tim Faller Show, Tim and Steve talk to Eric Fortenberry, the Founder, and CEO of JobTread Software. While working as a CEO for a General Contracting company, Eric built the first version of JobTread due to the broken processes at the company. Eric gives insights on how he turned the company around...

Today on the Tim Faller Show, Paul Cardis of ON3, joins the show to discuss the enormous challenge of proper staffing in the remodeling industry and how proper education, teaching, and coaching can expand the pool of qualified employees and help you retain current ones. Paul states that one of the most effective methods of “training” is to...

Today on the Tim Faller Show, Nisreen Hasib joins the show to discuss contracts for contractors. Nisreen discusses the importance of having contracts and some of the important items to put into those contracts.  She also gives examples of some bad and good contracts that she has seen over the years and how they impacted...

Today on the Tim Faller Show, Geno Arroyo joins the show to discuss successful estimating. Geno goes through his process as an estimator for each project from start to finish. Suppose you want a more in-depth breakdown of his methods, including getting labor costs right, then you must attend Remodelers Advantage’s Art of Estimating masterclass,...

Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical...

Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction.  Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions...

Hitting a schedule every time in construction is possible if you pay proper attention to planning and have a purposeful attitude. In this episode, April Bettinger joins Tim and Steve to talk about the best practices and the common pitfalls to avoid when creating and managing an on-time project that ends with delighted clients. April...

Training, training, training!   Business owners, general managers, and production managers often get caught wondering how to do it all.  So, we turned to a former guest and a member of our production manager roundtables, Ned Trimming, to share his efficient training process involving current and new employees. Ned Trimming is the Production Manager at Crescent Builds in...

On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do...

Tess Jezek joins the show today to discuss the importance of your company’s reputation in the reputation economy.  In fact, Forbes reports that 60% of consumers are willing to pay more if they believe they will receive a better service.  Tess discusses how an accurate description of your business online is smart business practice.  In...

Today on the Tim Faller Show, Chris Stebnitz joins the show to discuss building a culture in a remodeling company and the impact it has on the client experience. Chris talks about how building trust with your employees can enhance the company culture. While building a culture is important, there are also ways you can...

Candice Rania and Morgan Thomas rejoin the Tim Faller Show for a follow-up from their last episode, Design and Production: Can we really get along? In this episode, Candice Rania and Morgan Thomas join the show to discuss what happens once the job is started. They discuss challenges at the job site, whether it is...

On this episode of The Tim Faller Show, Mitch Gray joins the show for the second week to talk about culture and how you can improve your company’s culture. Mitch says that many employers don’t know how to vocalize culture, and employees don’t know how to connect with it.  He defines a good culture as...

Mitch Gray joins the show to discuss hiring and keeping great people.  He talks about the importance of understanding interpersonal relationships and getting intentional about finding people with passion, as passion feels energy.  Understanding that everyone wants to feel valued, empowered, and a part of something larger than themselves, no matter what level of employee.  This...

Today on the Tim Faller Show, Christine Miles joins the show to discuss how better listening skills lead to better communication. Christine explains why listening is so complicated and suggests some easy ways to listen better. She also highlights the importance of communication in creating trust between co-workers. Christine is an author, professional keynote speaker,...

Today on the Tim Faller Show, Tim and Steve go solo to discuss production system shifts and the changing world of the lead carpenter and project manager. Tim talks about the most significant challenge facing the remodeling industry: increasing sales with the lack of skilled labor. The challenge comes from controlling growth with a limited...

On this episode of The Tim Faller Show, Candice Rania and Morgan Thomas join the show to answer the question: Can design and production get along? While the production and design teams have the same overall goal of completing a project that will delight their clients, they do it differently. Morgan and Candice talk about...