No Vacancy With Glenn Haussman

Glenn chats with Ron Swidler, Principal, Branding with the Getty’s Group to discuss the critical nature of branding within the hotel industry. This is an amazing and insightful discussion you are sure to love! But first, Dave and Glenn discuss what will happen to the hotel industry under a Trump Administration. Will promised tariffs from China goods affect American companies importing products? What does this mean for the hotel business in general?   Articles discussed in podcast: Trump and Hotel Biz: http://www.hotelmanagement.net/asset-management/donald-trump-s-stunning-victory-and-its-impact-hospitality-industry Stop Calling Everything Experiences: http://www.hotelmanagement.net/why-we-must-stop-calling-absolutely-everything-experience Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to to Glenn@rouse.media.  Find Dave Eisen on Twitter at @DavidEisen3 Follow Glenn @TravelingGl

Glenn chats with Vince Lentini, SVP of Marketing with Affinity Gaming. They specialize in regional casinos and are becoming a major force around the country. Today, they talk about the state of casino gaming, how its changing and what is it that guests are interested in experiencing. The company is also betting heavily on e-gaming tournaments. They’ve started competitive skill-based video game tournaments at its Silver Sevens Hotel & Casino property to attract that finicky millennial crowd, and Affinity is at the forefront of a new movement. You need to hear this interview.   But first, The Punk Rock Chef, Chip English, is back. The guys get into some of the food related that are annoying them to no end. Hamburger joints; check. Too much shrimp and grits; check. Annoying hipsters; check. Overpriced hotdog places; check. Be warned; Glenn is forced to defend his passion for chicken and waffles but Chip wants to hear none of it. Uh oh! Who will come out of the octagon alive!! Subscribe on iTunes: No Vacancy

Glenn chats with Marco Roca, EVP Hotel Development with Hard Rock Int’l. They talk about the state of the brand, what makes the Hard Rock brand resonate with customers, how it’s expanding throughout the world, and lot’s more. First, Glenn chats with Johnathan Albano, who is not only the CEO Of Lodging Metrics, but also hosts the Lodging Leaders podcast. Perhaps you heard Glenn on that show? They share what you must know about employee hiring and retention. By coincidence, Glenn hosted a webinar on that very topic last week for SkyTouch Technology. You can watch that webinar here. Drop us a line at mailto:Glenn@rouse.media. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn LinkedIn: http://www.linkedin.com/in/jonathanalbano Twitter: https://twitter.com/jon_albano Facebook:  https://facebook.com/jonoalbano Email:

Go behind the scenes with The Refinishing Touch’s president and CEO Mario Insenga. With nearly 40 years in the business, TRT has become experts in myriad disciplines and this show reveals them all. Hosted by hotel industry expert Glenn Haussman, the show focuses on the myriad ways TRT can save you money while accentuating your hotels’ room and public space products. These guys do so much more than you realized. You won’t believe what they can do way beyond simply refinishing furniture to like new condition. In fact, the company has extensive experience in the areas of furniture reengineering, upholstery, solid surfaces such as glass and stone, fabrics and even hardware. During the show, you’ll learn why the Office of the President of the United States and the Pentagon, as well as hotels your competing directly against rely on The Refinishing Touch. Plus, lot’s more surprises. Listen today! check out www.therefinishingtouch.com

Glenn chats with AAHOA Chairman Bruce Patel and Chip Rogers, AAHOA’s President & CEO. With nearly 16,000 members representing nearly half the hotels in this county, this association is a massive force both in the industry and on Capitol Hill. But it wasn’t always that way. AAHOA stands for the Asian American Hotel Owners Association and we discuss how a small group of Indian immigrants faced unrelenting racism and financial challenges to achieve the American dream. Now, the second and third generation are in charge, and this group is changing everything about the hotel business. Learn how. But first Glenn chats with Bruce Ford, SVP of Lodging Econometrics, all about the rapid growth of soft-brand hotels. Though you may not know what they are, they’re an increasingly integral part of the hotel industry. Especially for those hotels you think are independent. Guess what, it’s more likely that’s not quite true. Drop us a line at Glenn@rouse.media. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe

Glenn gets Milton Segarra to open up about the problem facing Puerto Rico. As President and CEO, Meet Puerto Rico, he is tasked with boosting the profile of the meetings and conventions business. But he has more challenges than any of us could imagine. They get right into discussing the island’s financial crisis, zika, and other issues affecting this great destination. BUT, there is good news, and Segarra talks about the buoyant convention business and why you too should hold your next meeting there. This is an amazing honest discussion that will fill you with insight and new perspective. Then Glenn and Dave Eisen, Editor in Chief of Hotel Management, chat about great customer experiences the retail industry is delivering and what hoteliers can learn from them. Plus, they dish on all the funny things we do when interacting with – or avoiding – people on the conference circuit. What’s your favorite funny networking strategies? Drop us a line at Glenn@rouse.media. Subscribe on iTunes: No Vacancy with Glenn Hau

Glenn is fortunate enough to speak with David Kong, president & CEO of Best Western Hotels & Resorts. They speak about the massive change Best Western has underwent under Kong’s leadership and all about their new brands under the SureStay banner. It’s a huge departure for this stalwart company. We explain how. But first, Glenn speaks with producer Jeff Polly, of endpoint Multimedia. They speak about ski season, where to stay, where to go and how to enjoy it all. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Glenn gets to speak with Raj Trivedi, EVP and Chief Development Officer, and John Cantele, EVP and COO with La Quinta. They talk about the state of the brand, how a company can have just a single brand in a ‘bigger is better’ environment and what’s new at this company. Then Glenn is at the Lodging Conference and chats with Bruce Ford, SVP Business Development. They discuss smart selling techniques, the proliferation of new brands, how the hotel industry performing and Glenn coughs.   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com Read more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Sacré bleu! Glenn is all alone this week and while it is very sad for him to be left to his lonesomeness, he has plenty to say. He shares his networking tips and shares his funny tips on how to maximize the cocktail party experience. Then Glenn speaks with Rick Colling, Vice President of Brand Performance Support for the All-Suites category at Hilton Worldwide. They talk about Embassy Suites, Home2 Suites and Homewood Suites, what makes these hotels different and why they appeal to travelers. Free booze and omelets go a long way to pleasing those weary road warriors.   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Read more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/  

The time for amenity dispensers is now. A major societal shift and technological advancement is combining to make this a solution something guests demand, and they happen to be at a price point owners love. The switch to Amenity fixtures is almost inevitable, as waste and sustainability have become a global epidemic. Learn it works in this sponsored discussion on the ins and out of amenity fixtures. We speak with: Ray Burger, CHA MHS Ray@PineappleHospitality.net www.PineappleHospitality.net Ph: 636-922-2285   Ken Haworth - President Aquamenities- We CanDoThat Inc. Phone: 925-938-2782 Khaworth@aquamenities.com www.aquamenities.com   Raymond Ferretti - Sr. Director of Marketing and Brand Development Marietta Hospitality – Div. of KIK Custom Products 37 Huntington St - Cortland, NY 13045 USA Direct 607.428.2308  www.mariettahospitality.com    

Dave Eisen is back. As Editor-In-Chief of Hotel Management, he has the scoop on Red Lion Hotels Corp. buying Vantage Hospitality.  He dishes on that topic with Glenn, then they discuss topics such as why the hotel business is infatuated with Airbnb, cool industry conferences, a data download and more. Then Glenn finds out what it’s like booking the acts for the massive Life Is Beautiful festival with Craig Nyman, Head of music and live performances. It’s coming to downtown Las Vegas September 23-25. We hear all about the event, why it’s important for Las Vegas, how downtown has morphed into the place to party when in town, and how you can enjoy the event with some great tips. Learn more and buy tickets: http://lifeisbeautiful.com/. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Find Dave Eisen @DavidEisen3 F

We start the show by dishing on some horrible things people do up in the air. Both Glenn and producer Jeff Polly share what they think are abhorrent and weird behaviors while traveling on airplanes. Then we explore the world of Cannabis tourism and its effect on Colorado.  Rather than sensational, it can be educational; and one company is transforming how cannabis culture is perceived. Through the Lighthouse Cannabis Project, http://lighthousecannabisproject.com/, tourists see firsthand how cannabis is grown and harvested with an extremely rare tour opportunity. What surprised us most is how normal it all seemed. They’re also partnering with governments on cannabis education as jurisdictions across the country want to learn more. But this group also owns CID Entertainment, http://www.cidentertainment.com/, and we speak with CEO Dan Berkowitz to learn more. They provide VIP access opportunities to concerts around North America, and also have a cool new business that makes them and touring musicians money while

This week we introduce you to chef Chip English, of Creative Catering Concepts and industry personality. He’s the punk rock chef that’s got plenty to say about TV food shows, Caribbean food, and what it really takes to be a chef.   William Shatner on Iron Chef: http://www.vudu.com/movies/#!overview/490670/Iron-Chef   Then we chat with Imran Jivani, General Manager at Hotel Chicago Illinois Medical District managed by Portfolio Hotel and Resorts.  We talk about catering to millennials, what guests really want and what it is like running a boutique hotel that focuses on connecting with guests.   Subscribe on iTunes: No Vacancy with Glenn Haussman   Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm   Send your comments and questions to be answered on air to Glenn@rouse.media.    Follow Glenn on Twitter @TravelingGlenn.   Follow Chip on Twitter @PunkrckChef Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99   Produced by Jeff Polly: http://www.endpointmultime

Today Glenn goes one-to-one with Dave Eisen, Editor-in-Chief of Hotel Management magazine (www.hotelmanagement.net). The conversation goes so long and in-depth we’re saving what we had planned for next week. Articles referenced in the show: RLHC’s newly expanded Expedia partnership goes beyond growing the brand’s rewards membership: http://www.hotelmanagement.net/operate/rlhc-s-newly-expanded-expedia-partnership-goes-beyond-growing-brand-s-rewards-membership How to win, and lose, customers in a flash http://www.hotelmanagement.net/guest-relations/how-to-win-and-lose-customers-a-flash Subscribe on iTunes: No Vacancy with Glenn Haussman  Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Find Dave Eisen on Twitter at @DavidEisen3 Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn on Twitter @TravelingGlenn. Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99 Produced by Jeff Polly: http://www.endpointmultimedia.com/  

This week we take a dish on the oddest restaurants in the country with producer Jeff Polly. Then Glenn is down in Tampa to speak at Chesapeake Hospitality’s annual conference. With all their executives in one place, this was a great opportunity to give travelers a behind the scenes look at how the hotel business really runs from a management perspective. You’ll learn lots of fun things. See Mongolian Throat Singing here: https://youtu.be/Pw9agyd44aE Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm  Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn on Twitter @TravelingGlenn. Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99 Produced by Jeff Polly: http://www.endpointmultimedia.com/

  New hotel construction report with Lodging Econometrics' Bruce Ford. He shares the state of the new construction pipeline, what that means to road warriors ability to experience new hotels, and what developers are thinking about. Then Glenn speaks with Hans Meyer, Co-founder and Managing Director of Zoku, a cool new hotel brand coming out of Amsterdam. By combining work and play, they have struck a nerve with this interesting new design concept that may revolutionize how you want to stay. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn on Twitter @TravelingGlenn. Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99 Produced by Jeff Polly: http://www.endpointmultimedia.com/

This is going to be interesting. Glenn has his wife Helene on the show to discuss what happens when he’s out on the road. She shares her secrets gleaned from more than a decade on running the home, keeping a marriage happy and making sure the kids still relate to their dad.   Then Glenn speaks with Scott Koepf, SVP of Sales, with Avoya Travel.  They discuss the return of the travel agent, why they are so critical in the digital age and share how you can also become a travel agent; and do the job from home or on the road. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn on Twitter @TravelingGlenn. Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99   Produced by Jeff Polly: http://www.endpointmultimedia.com/

Glenn welcomes back Dave Eisen, Editor in Chief of Hotel Management (www.hotelmanagement.net) They talk about Dave’s horrible airport experience and the seeming ineptitude of an airline. Communicate is all we ask! Then they talk about NABHOOD, an African American association of hoteliers and why they are such an important organization. Then the guys dish on what hoteliers really don’t need in hotels. And we want to know your pick! You still want that bible? Then we talk to the TSA. It’s too easy to pick on these guys, so we dive deep to chat about what they are really dealing with, the organization’s evolution and future changes and how people should comport themselves in airports. Plus, we roll out a plan to encourage the hotel industry to get more people enrolled in precheck. It’s amazing, says essentially everyone.   Read the articles mentioned in the show: http://www.hotelmanagement.net/four-things-hotels-must-change-to-shave-expenditures http://www.hotelmanagement.net/operate/more-things-guests-don-t-c

Shocking RNC hotel related news. Disney alligator attack family on suing Disney. Glenn is fired up about off Strip places to visit in Las Vegas. Producer Jeff Polly joins Glenn for the first segment. Then we get serious. Glenn talks global security with Mac Segal, he’s Head of Hotel & Fixed Site Security Consulting with AS Solution (https://www.assolution.com).  We evaluate the attacks we’ve seen in Nice, Turkey and more. Can the security style adopted by Israel work elsewhere? Is it really all about the money? Find out! Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn on Twitter @TravelingGlenn. Read more at http://novacancy.libsyn.com/#XYVPOI5YWH6rUXiw.99 Produced by Jeff Polly: http://www.endpointmultimedia.com/

This week Glenn has lots to say about F&B. He’s joined by show regular Bruce Ford, SVP at Lodging Econometrics. They discuss a customer service issue Glenn had at a hibachi restaurant with this family and wants to know your opinion. Then the guys focus on the day’s topic, eating well while traveling and on the road. How do you make sure your well fed on the road, and in airports, and on airplanes? Then Glenn speaks with Mike Whalen, founder, president and CEO of Heart of America Group. He started this company by taking over an underperforming restaurant and turned it into a major restaurant and hotel ownership group. Learn from Mike how hoteliers can sharpen their edge by focusing on how the food side of the business is managed. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn on Twitter @TravelingGlenn. Read more at http