Bai Banking Strategies

Banking institutions lose billions of dollars each year to fraud, and every dollar lost comes with a 4X multiplier that jacks up the costs. Greg Kanevski from ServiceNow shares his insights on how banks and credit unions can put data to better use to push back on the bad actors and save big money in the process.

Banks and credit unions are challenged to fill job openings as they go up against fintechs and other competitors in a tight labor market. Craig Alexander, head of talent acquisition at BMO Financial Group, tells us about their new hiring program focused on a population segment looking for opportunity.

Everyone in banking knows about KYC – Know Your Customer. Less well-known is its close cousin, Know Your Business. Heidi Hunter, chief product officer at IDology, joins us to talk about the role of KYB for banking institutions and how they can do it more effectively.

In the ultracompetitive fintech space, it’s hard for any startup to attract funding, and it’s even harder for Black, Hispanic, women and LGBTQ entrepreneurs. Elizabeth McCluskey from the Discovery Fund at CUNA Mutual joins us to discuss investing in fintechs being started up by members of underrepresented groups.

Like other businesses, banks and credit unions always have to be on guard against organizational inertia. Sandra Quince, an executive at Bank of America, talks about its executive-loan program that brings in new ways of thinking while developing future bank leaders.

The metaverse is still in its early stages of development, but some banks are already thinking about its customer-connecting potential. Sandeep Vishnu, a partner at the consulting firm Capco, shares his thoughts on how financial institutions might find a home in the metaverse.

Banks and credit unions know the future is digital, and that traveling there is a long road with many obstacles. Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and outlook for the future.

Northern Trust is as traditional as a bank comes, but behind that stately façade, breakthrough innovations are being developed. Marc Mallett, Northern Trust's head of whole office strategy, tells us more about what the bank is doing on the leading edge of change.

There continues to be an increase in scams and fraud that target banks and their customers. And with this continued increase could come more liability for banks when scams and fraud occur. Jake Emry, a fraud prevention expert at NICE Actimize, discusses how regulators are reinterpreting existing laws, and how banking institutions can better protect themselves.

If customers own their banking data and can decide how it's used, what does that mean for banks and credit unions? David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.

Diversity, equity and inclusion is a key issue for banking institutions, and also for the federal agencies that regulate them. Nikita Pearson, director of the FDIC’s Office of Minority and Women Inclusion, tells us what her agency is doing to promote DEI internally and at banks.

Greater engagement with customers means greater loyalty, which in turn leads to greater customer lifetime value. Matt Gillin, CEO at Relay Network, joins us to discuss how banking institutions can use content feeds to elevate customer engagement and increase personalization.

Many U.S. banks are building scale via acquisition. Among the largest institutions, Citizens Bank looks to be the pacesetter. Don McCree, vice chairman and head of commercial banking at Citizens, is with us to talk about its M&A strategy and what he sees ahead for the industry.

Millennials and Gen Z represent almost half of the U.S. population, and they’re growing up so fast. Rajesh Shah from Citizens Bank and Bal Shukla from Infosys join us to discuss why lending is the right product set for banks to build strong relationships with younger Americans.

In recent years, an increasing number of Americans have walked away from their credit history through a maneuver known as "credit washing." Jason Kratovil, head of public policy at SentiLink, explains what credit washing is and the cost it’s imposing on the banking industry.

The blockchain is for more than just cryptocurrencies, but how can banks best put this technology to work? Zack Bishop from Synovus Financial, a one-time crypto miner, is with us to talk about the blockchain and a new stablecoin project that his bank is a part of.

One of the pandemic's significant impacts is that it has led to a surge of new small businesses being formed across the U.S. Karl Dahlgren, managing director for research at BAI, joins us to talk about new BAI Banking Outlook research that sheds light on what small businesses want from their banks.

Banking customers want fast, they want safe and they want both available to them digitally. Heidi Hunter, VP of product innovations at IDology, joins us to talk about digital identity verification and how it can help banks and credit unions deliver speed and security.

With April being Financial Literacy Month, the focus of this week's podcast is education. Rod Griffin, who leads consumer education at Experian, joins us to talk about what Americans need to know financially, and how banks can help them learn.

Two years after the pandemic began, the rush to digital by banks and credit unions continues at a rapid clip. Josh Brown, chief operating officer at BrightFi, joins us to discuss what digital transformation might look like for smaller financial institutions.