Bai Banking Strategies
28.06 - Want to connect better with customers? Try empathy
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:18:45
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Sinopsis
Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.
