Zach on Leadership

We humans have become quite accustomed to our technologies working for us all the time. It doesn’t matter if a service is available 99.9% of the time or even 99.999% of the time. That .001% of downtime couldn’t come at a worse moment. I work in Information Technology. Our industry is famous for building technologies that people rely on 100% of the time but are only available a high percentage of that time. How high? It depends, but generally, not... Read More Read More The post Misery Loves Company: Empathy in Incident Management appeared first on Zach on Leadership.