Zach on Leadership

Like many of you, I started my week working from my home office. My day was unfolding in a typical fashion when all of a sudden, in the middle of an important meeting, I lost my internet connection. Since I am an IT professional, I don’t immediately begin with the conclusion that the issue was caused by my internet service provider. I first eliminated the technologies that are in my direct control. I checked my computer, wireless access point, switch,... Read More Read More The post Leadership Lessons from Unexpected Customer Service appeared first on Zach on Leadership.