Bar Napkin Business

Today's world is driven by word of mouth online - and that word of mouth often comes in the form of online reviews. Whether you like it or not, your business is just as susceptible to a bad review as it is a good review.  Jessica Sodeke has been reviewing businesses on Yelp for years - at such a level that she's earned the title of "Elite Yelp Reviewer" by the platform itself. She's reviewed over 400 places and posted nearly 4,000 photos of her experiences. Get an inside perspective on her tips for businesses to earn five star reviews, how to manage bad reviews, and why storytelling is essential to your customer experience.  Read Jessica's reviews and connect with her on Yelp at https://jsodeke.yelp.com.