The Leadership Japan Series By Dale Carnegie Training Japan

Handling Mistakes In Business In Japan   Mistakes happen.  The important thing though is how we handle mistakes in Japan?  How do you handle mistakes by your staff?  We want innovation , we want improvement, we want people stepping out to grow the business.  The problem in Japan is making a mistake is taken very seriously and bosses will berate staff for errors and colleagues will be less than supportive. Consequently, staff have learned to avoid all possibility of making a mistake by not taking any risks and by avoiding all additional responsibility and accountability.  We want the opposite, but the problem is people are reluctant to do that.  When mistakes happen everyone is watching to see how the boss will react and handle the problem.  They are all thinking what will happen to me, if I make a mistake.  When they see their colleagues being hauled over the coals, they judge that is something to avoid. The best way to avoid that, is keep doing the same old safe things and don’t try anything new.   So we nee