Nightclub Security | The Nightclub And Bar Security Resource For Bouncers, Owners, & Managers

Security Customer Service - 5+5 Powerful Tips from Robert and Manny Customer Service is at the core of any hospitality business - and it is only a venue’s team that can deliver a personal touch that keeps guests coming back.  Your security team is an integral part of delivering a favorable guest experience - but many times they are the cause of a negative one.  Not only is a hospitable team good for business, but it could prevent a violent incident. Listen to this week’s podcast and find out what Robert and Manny's favorite customer tips are.  Some of them will surprise you. In The News!  Baton Rouge Off-duty Police Officer Accused of Battery after punching bouncer in the face. Robert and Manny discuss the nuances around the issue of dealing with troublesome off-duty police officers.  What do you do if you have to bounce an off-duty police officer? It is a tricky subject and the guys weigh-in on the recent news and the topic. Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT att