Support Ops Hangouts
#155 – Customer Success – Don’t Slap It On
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:46:06
- Mas informaciones
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Sinopsis
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
