Digital Workplace Impact

In this episode of Digital Workplace Impact, DWG CEO Nancy Goebel sits down with Carolin Lücker, Principal Manager of Strategy, Design & Architecture at Vodafone, to explore how that organization is delivering AI‑enabled transformation at scale.Fresh from winning DWG’s Digital Workplace of the Year Award for AI Enablement at Scale, Carolin reveals how Vodafone built the foundations for rapid, safe AI adoption across more than 20 markets. She explains how long‑term investment in standardization, compliance and employee experience paved the way for advances such as Copilot‑driven personalization, cross‑system AI integrations and early agentic use cases – from AI‑supported RFP processing to an innovative 'flight school' that helps leaders sharpen prompting skills and model new ways of working. Carolin underscores that AI transformation is ultimately a business transformation, powered by leadership commitment and a culture of curiosity and psychological safety. She also reflects on the ong