Attainable

The strength of the team is impacted by its weakest link. You lose the respect of the best people you have working with you when you don’t deal properly with the worst. We have so many great examples of this. We have a business that, in Kentucky, had been in existence for 25 years. The front office person that had worked there, that runs the whole administrative team, had been there for 23 years. And she was an integral part of the business. She also happened to be the person who was the most negative. But the business owner abdicated the responsibilities of running the daily operations to this office person. Well, after struggling for many years to be able to move the business forward, even though the business owner was trying to implement much change, the bottom line was this, the front office person was the one that was resisting everything. It was also the front office person who was the most influential person in the organization because she was there every day. With the patients, th