The Leadership Japan Series By Dale Carnegie Training Japan

 “Remember that other people may be totally wrong, but they don’t think so”. This quote from Dale Carnegie sums up the problem. All those other people we have trouble with had better fly straight. All they need is a better understanding of why they are wrong and we are right. By force of will, strenuous, sustained argument and politicking, we will win the day. Or will we? Actually, getting a clear win in internal conflict situations is rarely the result. Battles may be won, but wars are lost. Energy that should be directed at the competitors is instead turned loose on our own team members, to no good outcome. We need to be able to deal with internal conflicts in a way that resolves the issues in a positive way. Not so easy! Conflict is with us everywhere, every day. That is the nature of the human condition. We have different desires and thinking. Some conflicts can be very low level and minor and we continue to cruise through the day. In other cases, however, it becomes a lot more problematic. In any organis