Your Working Life With Caroline Dowd-higgins

ABOUT THE AUTHOR Zeynep Ton is a Practice in the Operations Management group at MIT Sloan School of Management. She is also president of the nonprofit Good Jobs Institute, where she works with companies to improve their operations in a way that satisfies employees, customers, and investors alike. Before joining MIT Sloan, Ton spent seven years on the faculty at Harvard Business School. She is the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits and The Case for Good Jobs: How Great Companies Bring Dignity, Pay and Meaning to Everyone’s Work.   From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success.   In THE CASE FOR GOOD JOBS: How Great Companies Bring Dignity, Pay, and Meaning to Everyone’s Work, Zeynep Ton, MIT pro