Innovation Agency

Alison Smith, RN, and Emma James, RN, Wirral Community NHS Foundation Trust @wirrallct Teletriage is a 24-hour system offering clinical support to care homes. Its benefits are clear, and include a 78 per cent reduction in NHS 111 calls from care homes. Care home feedback has also been positive, with 93 per cent of staff saying its use has improved the care experience for residents.