Bai Banking Strategies
30.06 - The path to personalization in digital customer service
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:17:37
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Sinopsis
Customer service is cheaper for banks to deliver digitally than via other channels – the trick is to do in a personalized way. Jennifer Timbrook from STAR Financial Bank joins us to discuss her Indiana-based bank’s approach to digital customer service.
