For Immediate Release

While public corporations employ (or contract with agencies that provide) media relations professionals, government agencies are likelier to have Public Information Officers (PIOs). Agencies, however, are not the only entities with PIOs, who differ from media relations practitioners by virtue of their engagement with multiple external stakeholder audiences, not just media. PIOs have plied their craft for NGOs, educational institutions, civic organizations, religious institutions, and even some big corporations. Like those in media relations, PIOs are meant to be the first point of contact for a journalist seeking information, interviews, or answers from an organization. Journalists, however, are complaining that, over the last couple of decades, PIOs have been obstacles rather than conduits, hindering their ability to do their jobs instead of helping. It has gotten bad enough that the Society of Professional Journalists is leading a formal, orchestrated campaign to get PIOs to clean up their act; publications

In a LinkedIn post, Techcrunch Sr. Enterprise Editor Frederic Lardinois lamented the ineffectiveness of an event-related press release he received. To date, 42 comments have agreed, many coneming the utter uselessness of press releases and the incompetence of those who produce them. Neville and Shel understand their frustration based on the poor quality of most press releases but defend the practice, when done right, for various reasons in this short midweek episode.Continue Reading → The post Love Them Or Hate Them, Press Releases Can Still Deliver Value appeared first on FIR Podcast Network.

Google is ending third-party tracking cookies on Chrome, the last of the major browsers to take this privacy-enhancing action. Without these cookies, advertisers could see as much as a 70-percent decline in revenue from online ads. What are the alternatives? Neville and Shel break it all down in this short midweek episode.Continue Reading → The post FIR #399: No More Cookies For You appeared first on FIR Podcast Network.

Artificial intelligence (AI) is making significant strides in various domains, and voice technology is no exception. OpenAI, a prominent player in the AI industry, has recently announced Voice Engine, a groundbreaking development in AI text-to-voice technology that will create natural-sounding voices based on a 15-second clip of your (or anybody's) voice. OpenAI claims Voice Engine will deliver unparalleled realism and naturalness in computer-generated speech, surpassing the capabilities of existing solutions offered by companies like 11 Labs. In this short midweek episode, we delve into OpenAI's voice technology and explore its potential applications across different industries. We also discuss the ethical considerations that communicators need to keep in mind. We discuss the potential for misuse, such as the creation of convincing deepfakes and the spread of misinformation, and highlight the importance of responsible development and deployment of AI voice technology.  Continue Reading → The post FIR #

"Thought leadership" is a term that gets bandied about a lot. (A Google search for the term produced over 100 million results.) You have to question whether everything labeled thought leadership actually is, suggesting the quality of thought leadership leaves something to be desired. In fact, a recent study from Edelman and LinkedIn finds doubts about the quality of thought leadership but also reveals that when it's done right, it can be huge dividends for organizations, from building trust to driving business. Neville and Shel share some of the study's findings in this short midweek episode.Continue Reading → The post FIR #397: Some Thought Leadership on Thought Leadership appeared first on FIR Podcast Network.

AI-powered tools like Perplexity are replacing Google as the go-to search resource for a growing number of people. Even AI tools that are not focused on searching the web, like Microsoft's Copilot and Claude's pro version, provide links to resources in their results. Is it enough to dethrone Google, which has held sway over search for decades? Some say yes, while others question whether AI is best for the variety of different uses to which people put Google. Neville and Shel are not in complete agreement on this one.Continue Reading → The post FIR #396: Will AI End Google’s Search Dominance? appeared first on FIR Podcast Network.

We have expectations from our use of social media, but in two recent studies, there is evidence that the outcomes we expect aren't necessarily what we get. Also in this episode, we look at Gini Dietrich's latest update to her PESO model for using various media channels in integrated communication efforts, the schoolkids who are bringing back print (along with advertisers, marketers, and others), insights from the 2024 Ragan Communications Benchmark Report, the kerfuffle that ensued when Merriam-Webster posted on Instagram that it's fine to end a sentence in a preposition, and Glassdoor's exposure of user names without their consent. You'll also hear a follow-up to our story a few weeks back about the resurgence of NFTs. In his Tech Report, Dan York looks at Threads' entry into the fediverse and Reddit's IPO, among other things.Continue Reading → The post FIR #395: Extra! Extra! Read All About It! (In Print!) appeared first on FIR Podcast Network.

Companies whose boards include a member with marketing experience deliver higher investor returns than those whose boards lack marketing expertise. That higher return increases among companies losing market share. Does Artificial Intelligence (AI) threaten the path to board membership by dramatically reducing the number of marketers? OpenAI CEO Sam Altman thinks 95 percent of the work marketers do could become AI tasks. (Of course, the number of boards that take advantage of that marketing expertise -- and improved returns -- is very, very small.) Neville and Shel delve into these issues in this short midweek episode.Continue Reading → The post FIR #394: Marketers, Boards, and AI appeared first on FIR Podcast Network.

A new type of influencer, known as "Jinfluencers," is emerging in the media landscape. These influencers, who combine the roles of journalists and influencers, are gaining attention and challenging traditional media outlets. The media landscape has become fragmented, catering to niche interests and creating opportunities for trusted sources with loyal audiences. However, concerns have been raised about whether influencers can uphold journalistic standards. Neville and Shel explore the pros and cons of publishers embracing jinfluencers in this short midweek episode.Continue Reading → The post FIR #393: Will Jinfluencers Eclipse Traditional Journalism? appeared first on FIR Podcast Network.

Unsavory and nefarious things happen on the Dark Web. But the Dark Web and Dark Social Media are not exclusively a place for ne'er-do-wells, criminals, and extremists. Dark Social includes messaging apps, private discussion groups on popular public forums, and even email. An increasing share of conversations about brands is taking place on the Dark Web, according to new research. How can communicators monitor it and influence the conversation in their favor? Neville and Shel dive into the Deep Web in this short midweek episode.Continue Reading → The post FIR #392: Going Below the Surface into Dark Social Media appeared first on FIR Podcast Network.

Match Group wanted the world to know it had secured 1,000 business licenses from OpenAI. In a press release, the company claimed that giving employees access to the full suite of ChatGPT tools has not only improved productivity but also altered the culture. The company disclosed in the press release that it was written by ChatGPT and edited by the company's communication professionals. Opinions about the propriety of using AI to craft press releases run the gamut. Neville and Shel consider this broad range of views in this short midweek episode.Continue Reading → The post FIR #391: Match Group Swipes Right on AI-Generated Press Release appeared first on FIR Podcast Network.

Based on the plunge in the value of NFTs last year and the evaporation of business on NFT exchanges, it would be easy to think these tokens were just a passing fad, like Pet Rocks and Beanie Babies, especially given the resounding death knell produced by media. But NFTs never left, with companies like Starbucks and Nike continuing to invest in them, fashion companies continuing to use them, and artists continuing to offer their work via NFTs. The prices are rebounding, too -- even among the silly pixelated avatars selling for millions of dollars. In this short midweek episode, Neville and Shel explore the resurgence of NFTs and what it means for communicators.Continue Reading → The post FIR #390: The Fall and Rise of NFTs appeared first on FIR Podcast Network.

The list of CXO titles is proliferating. The addition of chief culture officers, chief AI officers, chief data officers, chief wellness officers, chief diversity officers, chief learning officers, chief experience officers...the list goes on...has increased the size of C-suites across industries. There is strong evidence that larger executive teams can be less efficient than smaller ones. They result in increased complexity and bureaucracy, communication and coordination challenges, reduced accountability, and greater opportunity for conflict. Neville and Shel discuss a BBC report on the issue and explore some alternatives to traditional structures in this short midweek episode.Continue Reading → The post FIR #389: Bloated C-Suites (and Some Alternatives) appeared first on FIR Podcast Network.

GenZers are recording their firings and layoffs, and the videos are going viral on TikTok and elsewhere. This is shining a harsh spotlight on organizations' approach to letting people go, and it's not pretty. What's worse is how some companies plot to avoid being subjects of these videos. Also, in this episode: Bluesky has taken its first big steps into the fediverse as two protocols battle it out for supremacy in the 21st century of the VHS-Betamax wars, but there may be alternatives in play. Most big legacy news organizations are blocking the crawlers OpenAI sends out onto the web to collect content to train its models. This has implications for AI's ability to deliver news in response to prompts, but it also has implications for journalism. The ethics ratings of virtually every profession have fallen in the U.S., regardless of the industries in which these professionals might work. Does this put the onus for strengthening ethical behavior on professional associations, and what, exactly, can they do about

A long list of A-list companies from across the spectrum of industries have embraced Artificial Intelligence in a way that is raising eyebrows: monitoring employee emails and posts to messaging and collaboration services like Slack and Microsoft Teams. Privacy experts are raising red flags over the trend. When CNBC reached out to these companies about how they're using it, only two replied, suggesting the others would rather avoid public attention on disciplinary actions taken as a result of the AI's surveillance capabilities. Meanwhile, research finds that employees who work for companies that engage in surveillance suffer mental wellness consequences. Neville and Shel discuss the trend in this short midweek episode.Continue Reading → The post FIR #387: Sentiment Analysis, Risk Mitigation, or Big Brother Surveillance? appeared first on FIR Podcast Network.

In a LinkedIn post, internal communications thought leader Monique Zytnik wonders if there is not enough specificity in the "AI" label. "It's like trying to have a conversation about different animals and only being able to use the word animal. One person is talking about lions and tigers 🦁and the other about cute chicks 🐣 but you're only using the word animal," she writes. In this short midweek episode, Neville and Shel tackle Monique's question and explore some real-world business uses of AI that were included in a Microsoft article Monique shared in her post, examine the pending European AI regulations Monique mentioned, and look at some other recent AI developments.Continue Reading → The post FIR #386: Is AI Too Generic A Label? appeared first on FIR Podcast Network.

Artificial Intelligence is revolutionizing all manner of things. It should be no surprise, then, that it is bound to revolutionize online searching, which has been dominated by Google. A new search engine, Perplexity, threatens Google's dominance by delivering answers in narrative form with links to the resources from which the narrative was derived in two forms: annotations without the text and tiles that appear above it. Nowhere in evidence are the paid (and often lower-quality) links that occupy most of the first search engine results page these days. But how often will you click one of those links if Perplexity gives you the information you need? Neville and Shel have both become devoted Perplexity users and discuss it in this short midweek episode.Continue Reading → The post FIR #385: Amazing Search Results That Drive Little Traffic appeared first on FIR Podcast Network.

People are spending less time on the big open public social networks, opting instead for closed communities, hidden away from public scrutiny. In this short midweek episode, Neville and Shel examine the phenomenon and share their thoughts on the challenges this presents to organizations trying to reach their stakeholders through social media.Continue Reading → The post FIR #384: Social Networks Shift Away from the Public Commons appeared first on FIR Podcast Network.

Back in 2012, business executives thought the most important traits to exhibit when interacting with stakeholders included things like forcefulness, a blue-chip pedigree, and physical attractiveness. No more. A repeat of the study 10 years later found that inclusiveness, a "listen to learn" orientation, and authenticity are among the new traits for a strong executive presence. Neville and Shel discuss the evolution of executive presence and communicators' role in helping their leaders adapt in this short midweek episode.Continue Reading → The post FIR #383: Leadership Traits Aren’t What They Used To Be appeared first on FIR Podcast Network.

Elon Musk's company, Neuralink, claims it has successfully implanted a device in the brain of a human subject who is recovering well. These devices are designed to enable severely disabled individuals to manipulate computers with their minds, moving cursors, typing, clicking, and so on. It's the stuff of science fiction, but, like AI, it seems destined to become just another fact of life. The implications for society are huge, and there are considerations for communicators. Neville and Shel speculate about the concept and what it means for business and society in this short midweek episode.Continue Reading → The post FIR #382: Brain Implants Are a Thing Now appeared first on FIR Podcast Network.